CLOSING DATE: NOT SPECIFIED
Role Purpose :
The Benefits Lead plays a strategic role in leading the newly created Africa Benefits Hub team and will centrally co-ordinate key Benefits activities for the Africa cluster. This is a highly complex role, with each country having a unique set of benefits that will need to be applied with a high level of rigour, co-ordination and compliance within statutory requirements. The Benefits lead will also play a key role in setting team objectives, driving performance and creating a culture for the team to thrive.
Key Responsibilities :
Leads delivery, implementation and administration of benefits processes and procedures in line with current legislation and pay equity (incl. appropriate policy and process controls)
Acts as an escalation /consultation point for issues to support timely query resolution aligned with frameworks, standards, conventions, and governance processes.
Liaise and co-ordinate with in-market stakeholders in relation to benefits queries and issues where appropriate
Manages resource planning, (scheduling and assignment), team performance and development, including, providing coaching and development opportunities across the team
Provides day-to-day guidance and direction of the benefits team to support high quality service delivery, performance management and monitoring across direct reports
Maintains a deep, up-to-date knowledge of processes and frameworks that underpin employee experience
Actively engage and builds relationships with Community of Practice, Regional Rewards Team and 3rd Party providers and others to collaborate and manage delivery aligned to agreed service levels to manage cross-team working, share learnings and improve ways of working
Continually assess / review to support continuous improvement and effectiveness aligned to employee experience intent and ambition e.g. automation, good practice
Supports broader implementation of process improvement initiative, including leading local projects
Supports in the administration and leadership of the APR process
Own delivery and service levels for Benefits team, acting as escalation point for issues
Identify opportunities to drive standardisation and efficiency across Africa for benefits, working with relevant regional and in-market teams to ensure local applicability and context is considered
Skills and SOLs :
Strong leadership skills: Personal Mastery, Sense of Purpose & Service, Talent Catalyst
Basic project management skills, able to create and manage activities, managing own time as well as meeting challenging deadlines
Analytical Thinking—able to tackle a problem by using a logical, systematic, sequential approach
Stakeholder Management – Ability to interact with stakeholders from different countries to understand their needs and create solutions.
Diagnostic Information Gathering—able to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skilful and persistent questioning to draw out the required information.
Problem Solving—solves problems with effective solutions.
Results orientation—able to focus on the desired result of one’s own or one’s unit’s work, set challenging goals, focus effort on the goals, and meet or exceed them.
Qualifications and Experience Required:
Minimum of a Bachelor’s Degree or equivalent
5+ years relevant experience in Benefits or Reward service environment
Project Management or similar
Experienced in and expert knowledge of MS Office applications