To provide a quality investigations service, ensure containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsibility.
- Capture claims in investigations template.
- Conduct telephonic interview with client.
- Request supporting documents from client.
- Contact previous insurer for claims history.
- Request SAPS report from client.
- Contact SAPS and confirm report details.
- Search for default judgements.
- Conduct full analysis of all relevant documentation.
- Approve or decline the claim providing full reasons if it is a decline.
18 July 2023