Job Description
LiquidCapital is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital aims to creatively solve problems and add value to people by ensuring Mobility for Good.
LiquidCapital forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.
LiquidCapital is seeking to employ a qualified and experienced Customer Care Agent. The successful candidate will join a dynamic and highly skilled Customer Care Team.
If you are seeking an exciting and rewarding opportunity, then this is the career journey you’ve been waiting for.
The successful candidate will report directly to the Customer Care Manager
Position Overview
To record, investigate and resolve Customer issues with the view to improve organizational performance and systems.
Specific Role Responsibilities
To be accountable and take ownership of Customer concerns, showing empathy, credibility, and confidence
Determines eligibility by comparing client information to requirements
Handle sensitive situations in a calm constructive manner whilst showing effectiveness in high-pressure situations
Highly motivated individual who displays accountability for achieving individual and team goals and objectives
Responsible for promoting and enhancing positive customer relationships
Processes all calls using professional telephone etiquette
Expertly uses CRM to capture calls accurately, confidently navigating screens to search, create, view and update Customer records, controlling the call through to resolution
Contributes to the success of the Customer Care Team by working together to build a positive team environment
Ability to handle multiple tasks and adjust conversation style depending on nature of incoming call
Qualifications and Experience
Matric / Grade 12
Customer Care / Call Centre certificate would be an advantage
RE & FAIS – added advantage
Must have a minimum of 2 – 3 years’ service advisory experience within the motor industry OR
Must have a minimum of 2 – 3 years Customer Service experience within a competitive environment
Social media experience preferrable
Skills and Personal Attributes
Good computer skills (MS Outlook, Word)
Motor industry knowledge an advantage
Must have a strong desire to resolve customer issues
Strong problem-solving skills
Strong communication skills (verbal and written) – excellent grammar and articulation
Must have excellent active listening skills
Must also be able to read, speak and understand English (any other languages would be an added advantage)
Excellent telephone skills (professional telephone etiquette) and the ability to communicate with enthusiasm and drive
Social media experience preferrable
Conflict management skills
Deadline driven
Consumer Protection Act knowledge an advantage
Resilience
Excellent work ethics
Team player
Computer literate – Microsoft CRM beneficial
Be able to help and resolve all levels of queries and complaints
Excellent time management
Punctual (attendance will be monitored)
Honesty & Reliability
Self-disciplined
Confident and assertive
Ability to deliver under pressure
High degree of accuracy and attention to detail required
Credit & criminal clear
Own or reliable transport
Closing date: 19 July 2023
