Public Engagement Assistant:US Embassy in South Africa- Johannesburg


Hiring Path:• Open to the public
Who May Apply/Clarification From the Agency:All Interested Applicants / All Sources

For USEFM – FP is 6  Actual FP salary determined by Washington D.C.Security Clearance Required:Moderate Risk Public TrustAppointment TypePermanentAppointment Type Details:Indefinite subject to successful completion of probationary period.Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.Summary:

The work schedule for this position is Full Time (40 number of hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (12 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.Supervisory Position:NoRelocation Expenses Reimbursed:NoTravel Required:75% or less

Must be available to travel throughout the Johannesburg consular district and elsewhere in South Africa to support Mission PD activities.


The Education Outreach and English Language Coordinator works under the direct supervision of the Emerging Voices (EV) Specialist or Public Affairs Officer (PAO) designee and receives work guidance from the Regional English Language Officer (RELO). The position has no supervisory responsibilities. Coordinates Consulate General Johannesburg Public Diplomacy (PD) education and English Language engagement with Emerging Voices (EV) audiences, reaching youth, minorities and those who influence them through targeted outreach to secondary schools, promotion of American Studies content and curricula, English Language outreach, and promotion of academic study in the United States through Education USA advising programs.

Qualifications and Evaluations



A minimum of three years of progressively responsible experience in a multinational educational or cultural work environment is required, with education, communication, marketing, or public outreach duties as significant parts of the job.


Detailed knowledge of U.S. foreign policy and American interests as they apply to South Africa and especially to the EV sector is required. General knowledge of USG and DOS structure, as well as of PD bureaus within DOS, is required. Detailed knowledge of the U.S. higher education system, the college application process, standardized entrance exams, and financial aid is required, as is knowledge of the U.S. political system and American history, literature, culture, and geography. General knowledge of the latest trends within the academic field of American Studies is required. Must have knowledge of the latest trends in teaching English as a foreign language. Familiarity with virtual applications and technologies, including Massive Open Online Courses (MOOCs) and digital tools used by students, teachers, and professors, is required. 

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A thorough understanding of attitudes and preferences of the EV audience sector in South Africa, including regional, ethnic, social, cultural, linguistic, and other factors and institutions that shape attitudes, is required. Detailed knowledge of South African secondary and tertiary academic institutions, standards of instruction and curriculum relating to the United States, English language curricula, and general standards and practices for education systems and non-governmental organizations (NGOs) is required.

Knowledge of typical customer service standards and marketing tools designed to engage specific audience segments. Knowledge of latest trends in audience engagement in related public service institutions such as think tanks, museums, academic institutions, professional training institutes, as relevant for the EV sector, is required. Must have an understanding of communication trends in the region and internationally as they affect the South African information landscape, and must be familiar with digital practices and procedures used by or influential with South Africa’s education and broader EV sector.

Education Requirements:


University degree in education, American Studies, international relations, communications, marketing, or local equivalent is required.


  • Fluent in English speaking/reading/writing. (This may be tested)
  • Good working knowledge in at least one additional official South African Language. (This may be tested)


Analytic skills: Must have strong analytic skills and the ability to conceptualize how best to use PD tools to move South African attitudes in positive ways. Must be able to advise senior leaders of opportunities to promote Mission education and English Language outreach objectives; identify, analyze, predict, and assess EV audience attitudes; evaluate the impact of activities and projects; and modify approaches for best outcomes. Must be able to perceive the emergence of new influencers and adjust operations and program accordingly.

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Communication/Interpersonal skills: Must have excellent customer relations, interpersonal, and cross cultural communication skills, and be able to identify and engage key figures critical to shaping local educational priorities and practices. Must have excellent written and oral communication skills, including public speaking, interviewing for evaluation purposes, and writing reports and contributing materials for publication in English and local language. Must be able to tailor communications to fit formal and informal situations and different ethnic, religious, and linguistic cultures.  must be able to brief U.S. officers and visitors on a variety of issues and interpret informally between English and local language for public programs.

Management skills: Strong management skills are required, including the ability to develop and oversee project budgets and to organize, run, and present projects such as workshops, seminars, digital and in-person conferences, panel discussions, lectures, and camps. Must be able to negotiate agreements with partner institutions and manage their fulfillment. Technical skills: Good keyboarding and data entry skills, and excellent familiarity with electronic discovery tools, in particular the internet, and standard information retrieval practices and procedures are required. Thorough, detailed knowledge of various computer software programs, specifically Microsoft Word, Excel, and PD-specific software, databases, and reporting tools, is required. Must be able to use social media and mobile platforms, MOOCs, podcast creation, and basic photo and video tools. Must have good numerical skills to develop and manage project and grant budgets; must be able to develop descriptive statistical analysis of target audience segments and impact of education activities and initiatives.


The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in (insert post and/or country name) may receive a compensation package that may include health, separation, and other benefits.

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For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.Other Information:

For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
3. FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

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