Security Control Room Operator X6: Clinix Health group

Job Description

To receive, coordinate and oversee all security control room operations, including the analysis and monitoring of outsourced functions.

 Minimum Job Requirements:

  • Operate and monitor all surveillance systems within the central Security Control Room in an efficient manner and in compliance with standard operating procedures, legislation and best practice.
  • Adhere to established protocols, company policies, and standard operating procedures to maintain high levels of security, confidentiality, and compliance.
  • Monitor CCTV live feed and report any unusual activity to the Head of Security, the contracted security company and Hospital Management.
  • Accurately and diligently screen and analyse alerts and determine those that require further investigation by the onsite security teams.

  • Ensure proper reporting of exception reports to the Head of Security for detailed root cause analysis.
  • Maintain continuous communication with the contracted security company control room.
  • Ensure deep understanding of differing levels of escalation within law enforcement agencies in the event of a security breach (i.e., SAPS, Fire Department, Water and Sanitation Department, Emergency Medical Services).
  • Where required coordinate with relevant emergency response personnel.
  • Systemic and proactive viewing of CCTV cameras for early detection of anomalies for flagging to relevant Hospital Management.
  • Ensure all control room equipment is fully functioning and that video footage is recorded and archived according to CHG security standards.

  • Ensure that third party access to CCTV footage is authorised by the Head of Security.
  • Ensure that recordable CCTV footage is only provided to third parties authorised by the Head of Security.
  • Report equipment failure to Head of Security for maintenance or repairing.
  • Maintain a secure system for providing CCTV footage in accordance with relevant regulations.
  • Ensure accurate incident reporting by documenting alarm events, time taken to respond by outsourced security services and accuracy of response by security personnel.
  • Ensure that access to the Security Control Room is limited to authorised parties permitted by the Head of Security.

Minimum Qualifications and Experience:

  • Grade 12 with additional CCTV or Security certification.
  • PSIRA Grade A qualification.
  • 2 years’ experience in a similar environment.

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