Amazon Technical Support Associate: Cape Town, South Africa

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Technical Support team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training to you need to investigate, problem solve, and guide customers towards a resolution. You’ll bring your unique personality to every customer conversation and deliver the exceptional technical support experience our customers love.

Do you have an inquisitive mind and a passion for technology? Do you enjoy researching, problem-solving, and sharing your knowledge with others? If so, then read on to find out more about our Technical Support Associate role.

What will you do as a Technical Support Associate?

As an Amazon Technical Support Associate, you have a very clear purpose: to investigate and resolve queries regarding Amazon’s digital services and devices, such as Kindle, Echo and Fire TV (among others) and to provide outstanding technical support to our customers. You’ll be the first point of contact for our North American and UK customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers. You will also be responsible for conducting escalations when necessary.

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What are your hours?

This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns operating within 24 hours Sunday to Monday. You will receive your work schedule at least 2 weeks in advance and your shifts may change every couple of weeks. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.

What qualifications do we need from you?

• Minimum age: 18 years old

• Have the right to work in South Africa

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• We require candidates to have completed an NQF Level 4 qualification or a Grade 12 qualification or higher.

• Strong communication skills in English (both written and oral fluency) • Proficient computer skills

• The availability to work varying shifts from Monday to Sunday operating within 24 hours

• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)

What strengths will you bring?

• Inquisitive, articulate, and solution-oriented

• Logical and analytical thinking

• Friendly and customer-focused in every situation

• Ability to learn quickly and embrace change

• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

You’ll receive training and be provided with a complete equipment package when you join.

We offer a number of benefits including:

• Medical insurance

• Pension plan

• Amazon employee discount

• Expert training and ongoing opportunities to learn more and develop your skills

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If this role sounds like it’s for you, then click on the link below to start the application process!

You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.

If successful, we will contact you about next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates

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