Introduction
To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
Job description
Job Objectives:
To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
To prevent wastage in own area by adhering to stock rotation principles.
To prevent stock losses by following all risk management policies and principles.
To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
To implement product merchandising by following the merchandising guidelines and procedures.
To adhere to all store standard operating procedures.
To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
Knowledge:
Desirable: Basic health, fitness and supplements product knowledge
Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
Skills:
Essential: Good communication and interaction skills
Customer and service orientation
Selling skills
Merchandising skills
Desirable:
Basic computer literacy
Competencies:
Essential:
Relating and Networking
Persuading and Influencing
Delivering Results and Meeting Customer Expectations
Desirable:
Following Instructions and Procedures
Presenting and Communicating Information
Achieving Personal Work Goals and Objectives
Minimum requirements
Experience:
Essential:
At least 1 year related experience
Selling skills; customer related training
Desirable:
Experience working with sports nutrition and vitamin related products
Education:
Essential: Matric (50% English , 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)
Desirable: Sports / fitness / nutrition qualification
