Wellness Assistant – Clicks KwaBhaca Mall-Kei River Region


To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job description

Job Objectives:

To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.

To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.

To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.

To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.

To prevent wastage in own area by adhering to stock rotation principles.

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To prevent stock losses by following all risk management policies and principles.

To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.

To assist in product merchandising by following the merchandising guidelines and procedures.

To adhere to all store standard operating procedures.

To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Minimum requirements

Job Knowledge:

Essential: Basic health, fitness and supplements product knowledge

Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Job Related Skills:

Essential: Good communication and interaction skills

Essential: Customer and service orientation

Essential: Selling skills

Essential: Merchandising skills

Desirable: Basic computer literacy

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Job Experience:

Essential: At least 1 year related experience

Essential: Experience working with sports nutrition and vitamin related products

Essential: Selling skills; customer related training


Essential: Matric (50% pure/ 60% lit)

Essential: English 50%

Essential: Pass in Life Science/Physics

Desirable: Sports / fitness / nutrition qualification



Relating and Networking

Persuading and Influencing

Following Instructions and Procedures

Delivering Results and Meeting Customer Expectations

Presenting and Communicating Information

Achieving Personal Work Goals and Objectives


Coping with Pressures and Setbacks

Adapting and Responding to Change

Adhering to Principles and Values

Planning and Organising

Working with People 

Contractual hours:

27 – 40hrs

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.

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