JOBS

CAPITEC BANK Is Hiring: Agent: Collections – Johannesburg – South Africa

CLOSING DATE: NOT SPECIFIED

Purpose Statement


Capitec is seeking dynamic ambitious individuals with a passion for client services within a collections environment. As a Collections agent you will gain the opportunity to engage telephonically with existing Capitec clients; to assist, consult and negotiate repayments on their loan accounts. The main objective being to maximize client retention through rehabilitation of outstanding loan repayments and through excellent client service delivery but also educating our clients on the important of credit welfare.

Experience
Minimum:

1-2 years collections experience
Call centre experience
Ideal:

1-2 years experience on Predictive Dialler, Tallyman Collections system and Avaya Soft

Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Knowledge
Minimum:

Call Centre processes and procedures
Customer Care and service protocol
Ideal:

1-2 years experience on Predictive Dialler, Tallyman Collections sytem and Avaya Sofrphone knowledge

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Skills
Communications Skills
Negotiation skills
Attention to Detail
Conditions of Employment
Clear criminal and credit record

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