DHL Supply Chain (South Africa) (Pty) Ltd Is Recruiting: x2 Customer Service Officer – Kellogg’s

CLOSING DATE: NOT SPECIFIED

Customer Service X2 – Kellogg’s

Primary purpose of the role
To proactively provide a central point of communication for clients, customers, and internal departments. To Achieve & sustain Service Excellence by assisting CSM with all related areas.

Key Accountabilities
Daily Communicate & Change Expected Delivery Dates
Daily Log & Communicate all delivery delays to all Customers / Principals
Log & communicate special, add on, collections requests with Operations & feedback to Principals
Compile weekly reports for Management
Identify problem areas, and liaise with management
Work closely with other departments to ensure Client & Customer needs are dealt with and Customer Service Levels are maintained within the agreed SLA’s
Work is task driven; person must be prepared to complete tasks before taking any breaks (lunch, tea)

Performance Indicators (What criteria will be used to assess the performance of the role holder)
Customer satisfaction
Compliance of customer service with policies and procedures

Qualifications

Matric
2/3 years warehousing/logistics experience
Skills/Competencies/Experiences
2 – 3 years warehousing / logistics experience
Excellent interpersonal skills
Ability to follow work procedures and safety rules
Ability to read, understand, and follow directions/instructions
Ability to communicate effectively with team members
Excellent written and verbal communication
Self-starter
Ability to work under pressure
Excellent typing skills
Good Problem solving & follow through ability
Ability to work within a rapidly changing environment

Languages
English – Written and spoken