Frontshop Assistant – Scott Street

Job Description

Dis-Chem has an opportunity available for a Frontshop Assistant for their Scott Street store.You will be responsible to uphold the merchandising standards whilst supporting the customer service at point of sales in accordancewith Dis-Chem policies and procedures.

Minimum Requirements:

  • Grade 12 – Matric or Senior Certificate
  • Up to 6 months Retail work experience


  • Minimum 1 year work experience within Retail

Job Description: 


  • Ensure that full ranges of products are on the shelves at all times and neatly presented
  • Maintain the stock on the shelves to ensure it has not reached its sell by date.
  • Restock merchandise when needed to ensure maximum sales
  • All out of stock queries from customers must be followed up on, in line with the customer service out
    of stock list and ensure they are dealt with in a timeous manner
  • Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct

  • Ensure merchandise displays, labels and pricing are correct at all times and report all price
    discrepancies to management
  • Ensure the storeroom organised, neat and tidy
  • Keep up to date with new product knowledge to effectively assist customers
  • Assist with restocking of merchandise and supplies when needed to ensure maximum sales
  • Assist with back shopping when required
  • All merchandise must be handled carefully to prevent any losses
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Customer Transactions

  • Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers,
    coupons and any other acceptable payments
  • Exchange merchandise for customers and accept returned goods by customers when authorised to do
    so by the Frontshop Leader
  • Process all loyalty cards including those of accelerated partners
  • Ensure cash is placed in the drop safe according to standard operating procedures
  • Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail
    Store Assistant
  • Ensure accurate cash flow at all times

Stock Control

  • Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures
  • Report low stock levels, items that are out of stock, damaged stock and expired stock to management
  • Assist with the counting of stock files and general stocktaking
  • Identify and report damaged and expired stock immediately to management
  • Assist with the loading and off-loading of stock when needed
  • Ensure boxes are flattened after unpacking stock and taken to the designated area
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Customer Service

  • Establish a professional relationship with customers and provide friendly, helpful, courteous assistance
    and advice to all customers
  • Report customer compliments and complaints to management
  • Adhere to the customer turnover per hour rate as per company benchmark
  • Assist with the training of new and current team members

Stock Loss Prevention

  • Ensure that outgoing stock/ items/ scripts are scanned and paid for
  • Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe
  • Report bad and suspicious behaviour for both staff and customers to management


  • Knowledge of retail operations and administration
  • Addresses customer questions in a timely manner
  • Recognises the need for procedures and follows relevant procedures
  • Essential: Basic computer skills (Word, Excel, and Outlook), numerical skills. SAP.
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Special conditions of employment:

  • South African Citizen
  • MIE, clear criminal and credit
  • Driver’s license and own reliable transport 

Remuneration and benefits:

  • Market Related Salary
  • Medical Aid
  • Provident Fund


Dis-Chem Baby City Group is an equal opportunity employer. Dis-Chem Baby City Group approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem Baby City Group actively supports the recruitment of People with Disabilities.

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