Job Description

Overall Purpose of the Job:

Within a specific business application area, such as hire to retire process (Employee Lifecycle) with the HR Business process, the identification and development of new and alternative approaches to performing business activities that are made possible by the availability of information and communications technology.  Responsible for the methodical investigation, analysis and documentation of the application in terms of the business processes and the information used.  The definition of the requirements for improving any aspect of the processes and systems, and the creation of viable functional specifications in preparation for the construction of the information systems.  Implementing change management strategies to drive orginistaional transformation in the HR function.   Educational Requirements: 

Minimum: 

• BABOK (Business Analysis Body of Knowledge)
• Accounting Experience to a supervisory level
• ITIL Foundation
• ICT or Accounting Diploma

Ideal: 

• Bachelor’s degree in (Information Systems, Informatics, Computer Size or Information Technology) – NQF 7 or Bachelor’s degree in (Accounting) – NQF 7.
• Professional certifications are an added advantage however should a candidate have a proven track record of work within the listed key performance areas, the qualification requirement may be reduced.

Experience Required: 

• Business Analysis – 3 to 5 years.
• HR Supervisor – 1 to 3 years. 
• Payroll Supervisor – 1 to 3 years. 
• Experience in management at a team leader or above level – 1 to 3 years.  
• HR and Payroll processing experience – 1 to 3 years.  

Responsibilities for this Position: 

Output 1 – Business Analysis:

• Analyses past, present and future business environment.
• Analyses business processes to determine problems, risks and opportunities for improvement.
• Reviews processes and conducts process audits, as required.
• Designs new business processes.
• Formulates strategies and guidelines to improve the business environment.
• Documents requirements including data modeling, interface layouts, data flows, screen and report layouts, etc.
• Works closely with systems analyst, other Business analysts, project support analyst, project and work delivery manager to design and implement solutions within constraints.
• Investigates and defines requirements for business processes. Identify opportunities to improve process and reduce waste.
• Facilitates the implementation of new or enhanced processes.
• Provides support and facilitates sessions for end users, e.g. training.
• Consult and engage with business process owners, managers and relevant users on feasibility studies and establishing business and systems requirements. This needs to be done proactively. Proactively communicate and collaborate various teams to analyse information needs and functional requirements to deliver the following artefacts that are needed:
  • Business/functional requirement specifications
  • Wireframes
  • Workflow/Process flow diagrams
  • Data Models
  • Building of Prototypes

• Conduct detailed analysis based on business problems that exist and/or opportunities identified.
• Recommend the appropriate action required to address business changes in conjunction with impact-aware thinking in terms of the broader ecosystem
• Consults to management (both IT and business) on business procedures and policies.
• Design and maintain regular status reports to management on status and other metrics.
• Expert level of competency in the following
  • Analysis and modeling of complex business processes.
  • Writing requirements specification for large sized Information Systems.
  • Track record in Software Development.
  • End to end experience of the project lifecycle.
  • Experience interacting directly with end users.

Output 2 – Specialisation Area (Subject Matter Specialist) – Accounting:  

• Knowledge of Accounting and Finance systems.
• Accounting and Finance processing experience.
• Excellent communication skills and business acumen.
• Optimizing and implementing (new) data processes and systems.
• Maintain Accounting and Finance data tools, reporting, and dashboards.
• Produce and deliver standard (monthly, quarterly, and annual) and customized Accounting and Finance reports.
• Respond to Accounting and Finance data requests on an ad hoc basis by gathering, analyzing, and reporting relevant data from various sources.
• Maintain Accounting and Finance data integrity by ensuring the accuracy and consistency of input data. Audit Accounting and Finance data and troubleshoot irregularities. Support data governance processes.
• Develop & maintain a data glossary.
• Ensure that the master data maintenance is done and quality assessment of master data is done to ensure good data quality.
• Partner with Accounting and Finance on system upgrades and analyses.

• Responsible for addressing a high volume of system-related activities in a timely fashion while maintaining a high level of quality and internal customer satisfaction.
• Experience with Microsoft SQL, Power Apps, PowerBi, DevOps and Azure is advantageous.
• Knowledge of Accounting and Finance systems.
• Accounting and Finance processing experience.
• Excellent communication skills and business acumen.
• Optimizing and implementing (new) data processes and systems.
• Maintain Accounting and Finance data tools, reporting, and dashboards.
• Produce and deliver standard (monthly, quarterly, and annual) and customized Accounting and Finance reports.
• Respond to Accounting and Finance data requests on an ad hoc basis by gathering, analyzing, and reporting relevant data from various sources.
• Maintain Accounting and Finance data integrity by ensuring the accuracy and consistency of input data. Audit Accounting and Finance data and troubleshoot irregularities. Support data governance processes.

Output 3 –Solution Design & Implementation & Specifications Development:

• Works closely with the systems analyst, analyst programmer, project support administrator, other Business Analysts and project/work delivery managers to design and implement the best possible solution within the constraints of the tools available.
• Facilitates the implementation of new or enhanced processes.  Business processes would be designed and implemented by the BPO, however the business analyst would take these requirements and understand how to flex the technology to enable the process.
• Owns systems, user acceptance testing and implementation of changes or new applications. 
• Investigates and defines requirements for business processes.
• Documents requirements including data modeling, interface layouts, data flows, screen and report layouts, etc. 
• Document defects.
• Document system enhancements.
• Manage change control process and quality assurance.
• Leads design of reporting and dashboards. Extracts, validates, and analyzes desired data. Consults with leaders to establish data metrics needs.

Output 4 – Systems Testing: 

• System Testing.
• Tests systems and user acceptance and implements changes or new applications.
• Ensures all testing protocols are adhered to.
• Owns systems, user acceptance testing and implementation of changes or new applications.
• Ensures all testing protocols are adhered to.
• Test Automation.
• Creating Release notes.
• Review the test plan and test scripts to ensure quality and coverage.

Output 5 – System Support, User Support, Problem Management and Training:

• Provide front line support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.
• Renders support and facilitates sessions for end-users, including training.
• Provides direct support and coaching to all levels of managers and supervisors as they help their direct reports through transition.
• Carryout activities related to incident and problem management.
• Conduct root cause analysis and dispatch to scrum teams for resolution.
• Firm understanding of ITIL processes.
• Customer service review meetings with Brands.
• Record business requirements and prioritise system changes with Brands.
• Provide business with a monthly review of services provided and status of planned changes and enhancements.
• Handles escalations from business and is the lead with regard to Problem Management.
• Negotiate SLAs and OLA’s with business.
• Attends and reviews management meetings with brands monthly.
• Documents and agrees processes and procedures in place.

Output 6 – Project Management: 

• Ensures that project/department milestones/goals are met and adhering to approved budgets.
• Escalating issues in a timely manner and suggesting improvements and proposing solutions.
• Tracking and recording the delivery of high quality products on time while working closely with team members and following project methodologies.
• Follow up with scrum teams to resolve production issue.
• Collaborate with various teams to prioritize.

Output 7 – General: 

Personal Effectiveness

• Accountable for service delivery through own efforts.
• Individually responsible for managing own time, tasks and output quality for periods of up to a year.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Direct Support Staff Management (as required)

• Define a career path for Support staff.
• Conduct EDW, goal settings and conducts employee appraisals.
• Sets performance objectives for staff.
• Establish and define succession planning for your role.
• Draws up action plans to address poor performance.
• Ensure that staff attend regular training to ensure that they meet the requirements for their role and keep up with the maintenance thereof.
• Institute monthly reporting sessions for team leaders to track progress and compliance of systems and work done.
• Onboarding and transition to new ways of working for new and existing staff.